Additional Services

Grief Counseling


Losing a pet can be extremely upsetting, sometimes even more so than you might expect. We have such a close bond with our pets, so letting go is never easy and is often filled with pain, sadness, depression—even anger. Our team understands these feelings, as many of us have also lost pets of our own. The emotions we go through are real and nothing to be ashamed of.

Whether your loss is recent or you’ve been grieving for weeks, we are here to help you through this sad transition. We can also help your children understand and cope with their feelings. Please don’t hesitate to contact us at (519) 472-3770.

Behavioral Counseling


The best way to avoid problem behaviours in pets is to prevent them from happening. This starts with research on the behalf of the owner to ensure that the pet species and breed is appropriate for that owner’s lifestyle, size of property, size and type or home, family size and type, work life balance, travel needs, neighbourhood bylaws and noise issues, etc. It continues with socialization. This is a term used to describe the experiences that a young kitten or puppy are exposed to at appropriate stages of life and includes (but is not limited to) :

  • proper weaning
  • proper introduction to existing household pets and family members
  • proper introduction to friends, neighbours, strangers
  • proper introduction to other dogs
  • not having too many cats in one household
  • housetraining
  • puppy training and socialization classes
  • proper indoor enrichment
  • introduction to veterinary care, grooming, boarding, and other pet care industry situations
  • seeking professional training advice as indicated

This means also means spaying and neutering your pets at the proper time.

Avoiding behavioural issues requires more than simply tender loving care. Avoiding behaviour problems and raising happy, healthy pets requires identifying and addressing specific needs that each individual pet has. This can best be accomplished by booking new pet exams ASAP and/or even considering consulting a veterinarian before you adopt a pet.

If you’re concerned about or bothered by an aspect of your pet’s behaviour, we can help. Our staff can work with you and your pet to stop or change the behaviour. Many aggressive, fearful, or inappropriate behaviours in dogs and cats can be modified through a combination of desensitization and counter-conditioning. These techniques can have dramatic results when applied properly. In some cases, medication can also help. We also work with local expert trainers and will refer cases as necessary. Contact us for an appointment at (519) 472-3770 if you’d like to consult with our staff.

Microchip Pet Identification


Imagine if your dog or cat got lost. You’d want to give him or her the best chance of getting home. With microchipping, you can.

Microchipping is a safe, permanent way to identify your pet in case he or she becomes lost. A microchip, which is a tiny device about the size and shape of a grain of rice, is placed just under the loose skin at the back of the neck. When a lost dog or cat without an ID tag is found, a veterinarian or veterinary technician will use a handheld microchip scanner to check for a chip. If the pet has one, it will transmit its ID number to the scanner via a low-frequency radio wave. The veterinary hospital or shelter then calls the chip manufacturer, retrieves the pet owner’s contact information, and calls the owner.

Even the most responsible pet owners can’t always guarantee their pet won’t get lost. A leash could break or slip out of your hand, a pet could push through a screen door or window, or a contractor or friend might accidentally leave a door or gate open.

We recommend that you use a microchip, along with a collar and ID tag, to identify your pet. An ID tag is still a reliable identification method. Pets that have tags with current contact information are more likely to not end up in shelters and tend to get home faster than those without tags. However, collars and ID tags aren’t permanent and can be removed (overnight or for grooming); pets can also lose them. With a microchip, your pet will have a much better chance of being identified and returned to you. Pets without microchips that end up in shelters may be adopted out to another family or even euthanized.

Please contact us at (519) 472-3770 to schedule an appointment to microchip your pet. Although we hope your pet never becomes lost, we want you to be prepared. We can also suggest a plan to have in place so if your pet does go missing, you’ll be able to act quickly.