First of all, thank you for your patience and understanding through this trying experience.
At this time, our clinic is remaining open to serve our clients but with some critical adjustments to keep us all safe.
Please if you have cold/flu-like symptoms such as cough, fever, or shortness of breath, or if you have traveled internationally in the last 2 weeks (or have been around anyone who has) – DO NOT COME IN. If your pet must be seen, find someone else to bring them to the clinic.
We are asking that people do not book non-essential appointments at this time. We are open to treat sick or injured animals or to ensure that puppies and kittens get life-saving vaccines and de-worming on schedule. We also recommend that dogs get their Heartworm (4Dx) test along with their flea, tick, and de-worming & preventative medications.
For the safety of our staff and our clients, we are limiting the number of people coming into the clinic and practicing social distancing. Please do not come into the clinic building.
As far as appointments go, we are asking that you wait out in the car and call us when you get to the clinic. One of the technicians will come out to the car, get a bit of history and bring your pet into the clinic while you wait in the car and the doctor will examine your pet. Once this is all done, the doctor will call you on your phone or come out and discuss things with you. At the end of the exam, we will bring your pet back out to you and
- Have you call in your credit card, or,
- We can bring a portable machine out to you that we are disinfecting between each transaction.
Likewise, If you are picking up medications or food, we ask that you call us from the parking lot when you get here and we will bring it to you out the back door – and you can pay over the phone or by our portable debit machine.
We also encourage you to consider ordering and paying for your food through our online store to have your order shipped directly to your home address. Please call the clinic at 519-472-3770 or email us at info.bac@rogers.com for assistance with setting up an online account.
